Terms & Conditions

Welcome to Mercy Health & Wellness. These Terms & Conditions govern your use of our website, mercyhealthwellness.net, and the information, services, and features made available through the website.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

1. About Our Website

Mercy Health & Wellness provides healthcare and wellness information and services through its website. Our services include healthcare and wellness support such as chronic disease management, diabetes management, mental health services, men’s health, women’s health, weight management, and vaccination and immunization services.

The information provided on this website is intended for general informational purposes and to help users learn more about our services.

2. Medical Disclaimer

The information provided on this website is not intended to replace professional medical advice, diagnosis, or treatment.

You should always consult a qualified healthcare professional regarding any medical condition, symptoms, treatment, medication, or health concern.

Do not rely solely on information available on this website when making decisions about your health.

If you are experiencing a medical emergency, contact your local emergency services or seek immediate medical attention.

3. Appointments

Information submitted through our website for an appointment or enquiry does not necessarily constitute a confirmed appointment.

Appointment requests are subject to availability and may require confirmation from our team.

We reserve the right to contact you using the information provided by you to confirm, reschedule, or discuss your appointment request.

4. User-Provided Information

When using our website, you may be asked to provide information such as your name, email address, phone number, and details relating to your enquiry or requested service.

You agree that the information you provide is accurate and complete to the best of your knowledge.

You are responsible for ensuring that the contact information you provide allows us to communicate with you when necessary.

5. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Submit false, misleading, or unauthorized information.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Use the website in a manner that could damage, disable, or impair its functionality.

6. Website Content

We make reasonable efforts to ensure that the information provided on this website is accurate and up to date. However, we do not guarantee that all information is complete, accurate, current, or free from errors.

Healthcare information, services, availability, operating hours, and other website content may change without prior notice.

7. No Guarantee of Results

Healthcare outcomes may vary from person to person.

Mercy Health & Wellness does not guarantee any specific medical, health, wellness, or treatment outcome based solely on information or services described on this website.

Any treatment or healthcare decision should be made in consultation with an appropriate healthcare professional.

8. Third-Party Links

Our website may contain links to third-party websites or services for informational or convenience purposes.

Mercy Health & Wellness does not control and is not responsible for the content, privacy practices, availability, or accuracy of third-party websites.

Accessing third-party websites is at your own discretion and risk.

9. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, images, logos, design elements, and other materials, is owned by or used with permission by Mercy Health & Wellness.

You may not reproduce, copy, modify, publish, distribute, or commercially use our website content without prior written permission.

10. Privacy

Your use of this website may involve the collection and processing of personal information.

Please review our Privacy Policy to understand how we collect, use, store, and protect information submitted through our website.

11. Limitation of Liability

To the extent permitted by applicable law, Mercy Health & Wellness and its representatives shall not be liable for any direct, indirect, incidental, consequential, or other loss or damage arising from or related to:

  • Your use of or inability to use the website.
  • Reliance on information provided on the website.
  • Errors or omissions in website content.
  • Website interruptions or technical issues.
  • Third-party websites or services accessed through links on our website.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Website Availability

We aim to keep the website available and functioning properly; however, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, update, or discontinue any part of the website without prior notice.

13. Changes to These Terms

Mercy Health & Wellness may update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms & Conditions are published on this page.

We encourage you to review this page periodically for any updates.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations governing Mercy Health & Wellness and its operations.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the courts or legal authorities applicable to the relevant location of the business.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Mercy Health & Wellness
Email: info@mercyhealthwellness.net
Phone: (03) 4534 0500 / 0484 404 228

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

HIPAA Privacy & Security Compliance 

Mercy Health and Wellness is fully committed to protecting your personal health information. Our telehealth services utilize encrypted, HIPAA-compliant video and software platforms to ensure your medical data and consultations remain strictly confidential. By using our website and portal, you acknowledge our privacy practices. For more information on your patient rights under HIPAA, please view our full Notice of Privacy Practices or contact us at 561-206-2802.

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