Mercy Health & Wellness respects your privacy and is committed to protecting the personal information you provide when using our website, mercyhealthwellness.net.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you contact us, submit an enquiry, request an appointment, or use other website forms, we may collect information such as:

• Full name
• Email address
• Phone number
• Appointment or enquiry details
• Information you voluntarily provide in a message or form
• Other information necessary to respond to your request

Health Information

If you voluntarily provide health-related information through an enquiry, appointment request, or communication with us, we may collect and process that information for the purpose of responding to your request and providing appropriate healthcare services.

Please avoid submitting sensitive medical information through general website forms unless specifically requested or required for your enquiry or appointment.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be used to help us understand how visitors use our website and improve its performance.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries.
• Contact you regarding appointment requests.
• Schedule, confirm, reschedule, or manage appointments.
• Provide information about our healthcare and wellness services.
• Communicate with you regarding your requests.
• Improve our website, services, and user experience.
• Maintain website security and prevent misuse.
• Comply with applicable legal and regulatory requirements.
• Maintain appropriate business and healthcare records.

We will use personal information only for legitimate purposes related to our services and operations.

3. Communications

If you provide your phone number or email address, we may use it to respond to your enquiry or communicate with you regarding an appointment or service you have requested.

We will not use your contact information for unrelated marketing communications unless permitted by applicable law or you have provided appropriate consent.

4. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.

Cookies may help us:

• Remember website preferences.
• Understand how visitors use the website.
• Monitor website performance.
• Improve website functionality.
• Analyze traffic and usage patterns.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Analytics and Third-Party Services

We may use third-party services, such as website analytics, hosting, security, communication, appointment, or other technology providers, to operate and improve our website and services.

These providers may process certain information on our behalf as necessary to provide their services.

Third-party services may have their own privacy policies and terms, and we encourage you to review them where applicable.

6. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Sharing of Information

We do not sell or rent your personal information.

We may disclose information when reasonably necessary:

• To provide or support requested services.
• To service providers who assist with website or business operations.
• When required by law, regulation, court order, or legal process.
• To protect the rights, safety, security, or property of Mercy Health & Wellness, our users, or others.
• When necessary to prevent fraud, abuse, or security threats.

Where appropriate, we take reasonable steps to ensure that third parties handle information responsibly.

8. Medical and Health Information

Health-related information is treated as sensitive information.

Information provided to Mercy Health & Wellness may be used to understand your enquiry, facilitate requested services, communicate with you, and support the delivery of healthcare services where applicable.

You should not use general website forms to submit emergency medical information.

If you are experiencing a medical emergency, seek immediate medical assistance through the appropriate emergency service.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain appropriate records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on applicable privacy laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Ask questions about how your information is collected or used.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent, subject to applicable limitations.

To exercise a privacy-related right or make a request, please contact us using the details provided below.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian where required by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Mercy Health & Wellness
Email: info@mercyhealthwellness.net
Phone: (03) 4534 0500 / 0484 404 228

Website: mercyhealthwellness.net

By using our website, you acknowledge that you have read and understood this Privacy Policy.